EMS LINQ, LLC

Point of Service

  1. Visão Geral
  2. User Services
  3. Point of Service
  4. Problema

LINQ School Nutrition (LSN) - Point of Sale Behavior

Resolvido

LINQ School Nutrition is providing an update to all customers. All services are now operating as normal.

Google Chrome released a significant update ((136.0.7103.93, 64-bit) last night that included some security updates). When you clear cache/cookies, all normal functionality is restored at the point of sale level. Below are the steps that need to take place at your district if your users encounter a white screen as they access the point of sale:

To Clear Chrome’s Cache:

  1. Click on the three dots icon on Chrome
  2. Click on “History”
  3. Within the submenu that pops up, click on “History” again
  4. On the left, click on “Delete browsing data”
  5. Click on the “Basic” tab
  6. Time Range should be “All time”
  7. Check “Cookies and other site data”
  8. Check “Cached images and files”
  9. Click on “Delete data”
  10. Once finished close Chrome completely and restart it.

After restarting Chrome, you will need to relicense your POS terminals:

  1. Within the District Portal, you will go to Configuration
  2. Go to Point of Service
  3. Go to Devices
  4. Click pencil
  5. After selecting the device, you will click “Clear Session”
  6. Click Save

Your users will need the POS ID which is located within the District Portal (Configuration > District > District MGT > POS ID is located on the right side of the screen.)

We apologize for any inconvenience this has caused your users. If you have any additional questions or concerns, please contact LINQ School Nutrition Supportsupport@titank12.com. Thank you!

Problema Identificado

LINQ School Nutrition (LSN) is currently experiencing a brief disruption of services. Today, an issue was identified at the point of sale level. Users may encounter a white screen when accessing the point of sale. This occurs for users either on the New POS URLs (schoolnutrition.linq.com) and/or Old POS URLs (titank12.com).

Our team is aware of the situation and is currently researching this in order to resolve in a timely manner. If you experience this at your district, clearing the cache and cookies on the device will allow you to load the point of sale. This is if you encounter a white screen when initially accessing the point of sale. If you access the point of sale, and do not encounter a white screen, you may disregard.

Additional information will be posted here as it becomes available. We apologize for any inconvenience this has caused your users and thank you for your patience.