EMS LINQ, LLC

District Portal

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LINQ School Nutrition - District Portal Behavior

Resolved

Status Update: Resolved Issues

We’re happy to report that the following issues have been successfully resolved and operations have resumed normal behavior:

  • Eligibility Letters Not Generating – This issue has been addressed. Users should now be able to generate eligibility letters both in bulk and individually from within a meal application, as intended.

  • Inability to Access LINQ Academy – Access to LINQ Academy (formerly TITAN Academy) has been restored. Users should now be able to log in without any issues.

Thank you for your patience as we worked to resolve these matters. If you continue to experience any problems, please reach out to our support team.

— The LINQ School Nutrition Team

Investigating

Ongoing Investigation – LINQ School Nutrition (LSN)

Our team believes we have identified a path to resolve the issue with eligibility letters not generating. This item has been prioritized, and we are actively working on implementing a solution.

While we continue to investigate the inability to access LINQ Academy, resolving the eligibility letters issue is currently our top focus due to its impact on operations.

We appreciate your patience as our team works diligently to restore full functionality. Further updates will be provided as progress is made.

Thank you for your continued understanding and support.

Investigating

Ongoing Investigation – LINQ School Nutrition (LSN)

Our team is continuing to actively investigate the items that have been reported, including:

  • Eligibility Letters Not Generating

  • Inability to Access LINQ Academy

We understand the impact these disruptions may have on your team and operations, and we sincerely apologize for the inconvenience.

Please know that resolving these issues remains a top priority for our Product and Engineering teams. We will share further updates as progress is made.

Thank you for your patience and continued support.

Investigating

Ongoing Investigation – LINQ School Nutrition (LSN)

We want to provide an update regarding the current disruptions affecting some of our users. Our team is continuing to investigate the following:

  1. Eligibility Letters Not Generating

  2. Inability to Access LINQ Academy

We understand how important these functions are to your daily operations and apologize for the inconvenience this may be causing.

Our Product and Engineering teams are actively working to identify the root causes and implement a resolution as quickly as possible. We will continue to share updates as more information becomes available.

Thank you for your patience and understanding.

Problem Identified

Service Update from LINQ School Nutrition

We are currently aware of the following occurrences affecting a subset of our customers:

  1. Eligibility Letters remaining in a “Scheduled” and/or “Queued” status
  2. Access issues with LINQ (formerly TITAN) Academy

We sincerely apologize for the inconvenience this may be causing to your team and daily operations.

Please know that our Product and Engineering teams are actively investigating these issues and are working diligently to resolve them as quickly as possible. We appreciate your patience and understanding.