EMS LINQ, LLC

Service Degradation Alert: LSN District Portal and iSite

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Status Update – Services Restored

Hello Districts and Partners,

We would like to provide an update as Cloudflare’s recovery efforts progress. At this time, we are seeing services fully restored and functioning as intended across the platforms previously affected.

Based on current monitoring and district feedback, Point of Sale (POS) functionality has remained unaffected throughout this incident.

Our teams will continue to observe system performance to ensure ongoing stability and reliability.

Thank you for your continued patience and understanding as we worked through this event alongside our service providers.

— LINQ School Nutrition

Overvågning

Status Update – Ongoing Monitoring

Hello Districts and Partners,

We would like to share a brief follow-up as we continue to monitor system behavior during Cloudflare’s ongoing recovery efforts. At this time, we are seeing services stabilize and be restored across the various platforms previously affected.

Based on all current observations and district feedback, Point of Sale (POS) functionality has not been impacted by this incident. Our teams will continue to closely monitor performance to ensure full stability across all services.

Thank you for your continued patience and understanding as we work through this event alongside our service providers.

— LINQ School Nutrition

Overvågning

Status Update – Service Restoration in Progress

Hello Districts and Partners,

We would like to provide an update as Cloudflare’s services continue to recover. We are seeing steady restoration across key areas of our platform, and normal functionality is returning:

  • LSN District Portal: Performance and navigation have been restored, and users should now be able to work without interruption.

  • School Nutrition & Fitness (iSite): Access to the application has been reestablished.

  • LINQ Connect: Previously reported issues, most notably those affecting checkout, have been resolved.

  • Credit Card Readers (LSN & POS): Functionality has been restored for districts using credit card readers within LSN and the Point of Sale.

We recognize the impact this incident has had on your operations and sincerely appreciate your patience while services stabilize. As Cloudflare, one of our critical service providers, brings their systems fully back online, our teams continue to monitor all components to ensure reliability moving forward.

For continued updates, please refer to:

Thank you for your cooperation and understanding.

— LINQ School Nutrition

Problemer identificeret

Hello Districts and Partners,

We are currently investigating reports of service degradation affecting the LINQ School Nutrition (LSN) District Portal and iSite (School Nutrition & Fitness).

Impacted Area: Based on initial district feedback and observation, the impact is primarily observed in two areas:

  • LSN District Portal, where users are experiencing navigation lag/delay.
  • iSite (School Nutrition and Fitness), where some users are currently unable to access the application.

Please note, we do not believe this issue is impacting the Point of Sale based on customer feedback we have received and observation.

Cause: This degradation is tied to an ongoing outage being experienced by Cloudflare, a key provider we use for services. You can monitor their status here: Cloudflare Status Page - https://www.cloudflarestatus.com/

Next Steps: Our teams are actively looking into this matter and monitoring the situation closely with Cloudflare.
We sincerely apologize for any disruption this may cause to your operations.

We will provide an update on this status page as soon as we receive new information regarding the outage and resolution timeline.

-LINQ School Nutrition

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